Tim Handren is a Managing Partner for CSG.
He has over 25 years of experience in the insurance and financial services industries. With over 20 years at USAA, Tim is the former Chief Operating Officer and was responsible for the following: strategic and operational planning; process engineering and continuous improvement programs; project governance, management and execution; Information Technology and IT Security; call center planning and fraud management. Responsible for integration across all USAA companies, he and his team worked to provide efficient, reliable operations that leveraged technology and centers of excellence to integrate multiple vertical industries, significantly reducing operating expenses while improving the quality of products and services. Business programs were architected to provide new and improved customer focused products and services, bring about significant productivity, and deliver the highest value in the shortest period of time. Additionally, Tim and his team were responsible for creating a culture within USAA that would embrace and sustain the necessary changes to continue as a world-class company.
Tim spent 3 years as an independent consultant, advising CEO’s and senior executives in fortune 100 financial services companies on culture, customer service and operations strategies.
Most recently, Tim was the EVP and CIO at Mutual of Omaha, a 100 year old company. There he established a services oriented architecture and process engineering programs. He led the integration program for several acquired banks, culminating in a single platform for all after only 8 months. He also defined the target state for Mutual as an integrated financial services company.
Tim holds a Bachelors degree in computer science from St. Mary’s University in San Antonio, Texas. In 1999, he was appointed by Governor George W. Bush to the Texas Internet Task Force, charged with helping the Texas government become more operationally efficient.