In today’s fast-paced culture, customers expect quick results and resolutions. Many organizations find it hard to keep up with customer demand and still maintain productivity. Allow us to provide care and support to your clients, so you can refocus your energies.
We currently employ over 500 specialists to provide support in areas ranging from sales and service, to back office support.
Some of our areas of expertise include:
One thing that separates CSG from other companies is our enthusiasm at experimenting with creative and cutting-edge concepts. We are always willing (and excited) to pilot new programs with no long-term commitment.
Use our resources as a testing ground for ideas that your organization is curious about exploring or aren’t fully committed to.
Our flexibility allows you to test fresh ideas in a secure atmosphere. If it doesn’t work out, no biggie!
Here are just a few of the areas in which we excel:
We have developed solutions for the P&C claims industry focused on first notification of loss with several different types of support options.
We can develop a flexible/annual staff augmentation plan for companies such as health care plans to support the seasonal need for open enrollment support.
We can be a test bed for any company’s needs, providing a competent, fully integrated call center that can be designed without the constraints of a company’s current cultural or technological boundaries.
We can provide an outbound capability that will sort through possible leads, narrowing to those with the most potential based on a company’s needs.
For organizations that have seasonal call center fluctuations, we can provide an outlet so that our clients do not have to up-size/downsize their employee population based on the season.
We can create a product with training that focuses on following up with customers in the process of cancellation, in early stage collection or those that have canceled all together.
We can offer companies an outbound “welcome” call after a new sales or enrollment to educate them on the other products or services offered.
We can provide back office support for Fax and Mail, offering data entry and quality control.
We can provide companies with an outbound reminder function near that time of an appointment or service call.
Our flexible cloud technology allows us to ramp up quickly for short-term support needs utilizing a work at home contracted staff force.