Customer service is our passion… And we are really good at it.

In today’s fast-paced culture, customers expect quick results and resolutions. Many organizations find it hard to keep up with customer demand and still maintain productivity. Allow us to provide care and support to your clients, so you can refocus your energies.

Expertise.

We currently employ over 500 specialists to provide support in areas ranging from sales and service, to back office support.

Some of our areas of expertise include:

  • Financial Services This includes licensed agents in multiple disciplines.
  • Federal Contracts
  • Logistics Support
  • Inbound Call Center Services
  • Outbound Call Center Services

Test Programs.

If you don’t try things out, how will you know what works for you?

One thing that separates CSG from other companies is our enthusiasm at experimenting with creative and cutting-edge concepts. We are always willing (and excited) to pilot new programs with no long-term commitment.

Use our resources as a testing ground for ideas that your organization is curious about exploring or aren’t fully committed to.

Our flexibility allows you to test fresh ideas in a secure atmosphere. If it doesn’t work out, no biggie!

Our Specialties

Here are just a few of the areas in which we excel:

Claims Balance

We have developed solutions for the P&C claims industry focused on first notification of loss with several different types of support options.

Enrollment Support for New Programs

We can develop a flexible/annual staff augmentation plan for companies such as health care plans to support the seasonal need for open enrollment support.

Pilot for New Products, Services &Processes

We can be a test bed for any company’s needs, providing a competent, fully integrated call center that can be designed without the constraints of a company’s current cultural or technological boundaries.

Lead Generation/Marketing Campaigns

We can provide an outbound capability that will sort through possible leads, narrowing to those with the most potential based on a company’s needs.

Peak Season Support

For organizations that have seasonal call center fluctuations, we can provide an outlet so that our clients do not have to up-size/downsize their employee population based on the season.

Retention Programs

We can create a product with training that focuses on following up with customers in the process of cancellation, in early stage collection or those that have canceled all together.

Up Selling & Cross Selling

We can offer companies an outbound “welcome” call after a new sales or enrollment to educate them on the other products or services offered.

Fax & Email Support

We can provide back office support for Fax and Mail, offering data entry and quality control.

Outbound Proactive

We can provide companies with an outbound reminder function near that time of an appointment or service call.

On Demand Services

Our flexible cloud technology allows us to ramp up quickly for short-term support needs utilizing a work at home contracted staff force.